Arptel Call™

Arptel Call is the call generator module in the NetSense suite. NetSense is Arptel’s next generation platform, designed to be flexible, versatile and scalable. NetSense is a webbased platform supporting several different browsers on different operating systems. NetSense also has multi-time zone and multi-language support.

Arptel Call is built on Arptel’s well proven TCS

It’s excellent for eliminating trouble tickets, destination connection tests, performing LCR testing, verifying voice quality and CLI delivery making sure SLA’s are being met. Arptel Call’s key capabilities allows for measuring of voice quality, performing fax testing and verifying the delivery of CLI, FAS and simbox detection. In addition alert only and different connectivity tests can be performed.

Use cases shows a reduction of trouble tickets ranging from 75 up to 95%, when using Arptel's Call.

Arptel Call is a useful for help desk and customer support as well for commercial and operation departments. Arptel Call handles manual ad-hoc calls as well as scheduled batches of calls. For all calls made quality measurements such as ASR, NER and PDD can be obtained.

 

Arptel Call is delivered with a report generator

capable of delivering grapical reports, reports in different formats via e-mail, like Excel format. The report generator has the normal set of functions: pre-, post- and prompt- selection, multi-column sorting (A-Z, Z-A). Mathematic functions such as average, minimum, maximum, summarization and counting are available as well. Reports are easily created and viewed within the application. The reports can be presented in different formats and delivered by e-mail to the users.

Scheduling supports reports and call batches

to be executed at any time at any day the year around. Detect different quality levels by testing on-peak versus off-peak hours, during holidays versus workdays by scheduling the system to run call batches and reports for the desired periods. Make sure destinations can be reached and connected to via you suppliers in routing.

 

Call capabilities

Arptel Call has the following main call capabilities;

CLI

is verified by placing calls to specific nodes in Arptel’s World Test Network (WTN). The call will disclose the delivery of CLI and the displayed number at the receiving node at the end destination. >Read more

Voice quality

measurements can obtained with calls to any public destination where a voice clip can be recorded. Furthermore voice quality can also be obtained by calling WTN-nodes. The quality of the recorded voice is delivered by Mean Opinion Score (MOS). >Read more

FAS

False Answering Supervision, detection leads to more accurate billing and can prevent revenue losses.

Fax

Verify fax connectivity and fax sending of pages to fax machines at any destination in the world.

Simbox detection

Arptel call provides the functionality to locate simboxes in your network as well as identification of suppliers in your routing using grey routes and simboxes to terminate your traffic into specific destinations.

 

+43 1930 3000

©2010 Arptel Ltd.
All rights reserved.